Return and Exchange Policy
At EQIRU, we are committed to ensuring your satisfaction with our personalised stationery and gifting products. Please review our return and exchange policies carefully to understand your rights and responsibilities. If you have any questions or need further assistance, please do not hesitate to contact our customer support team at hello@eqiru.com or eqirujournal@gmail.com or +91 8130162269
1. Eligibility for Returns and Exchanges:
- Items eligible for return/exchange must be in new, unused, and resalable condition.
- Personalised or custom-made products may have limited eligibility for returns/exchanges due to their unique nature.
- Returns/exchanges are typically not accepted for items that have been used, damaged after delivery, or personalised with incorrect information provided by the customer.
2. Timeframe for Initiating Returns and Exchanges:
- Customers must initiate a return or exchange within 3 days from the date of delivery.
- To initiate a return or exchange, please contact our customer support team.
3. Condition of Returned Items:
- Returned items must be in their original packaging and in the same condition as received.
- Any tags, labels, or protective materials must remain intact.
4. Personalised and Custom-Made Products:
- Personalised items can typically only be returned or exchanged if there is an error in the personalisation that was not approved by the customer.
- If you receive a personalized item with an error, please contact our customer support team to discuss your options.
5. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- If a return is authorised due to a manufacturing defect or an error on our part, we will provide a prepaid shipping label.
6. Refund/Exchange Method:
- For approved returns, customers can choose between a refund to the original payment method or store credit.
- Exchanges will be processed for items of equal or lesser value, and any price differences will be adjusted accordingly.
- Refunds and exchanges will be processed within 5 business days after we receive the returned item.
7. Exceptions and Restrictions:
- Certain items or categories may be non-returnable or non-exchangeable. This includes perishable goods, clearance items, and other specific products as determined by EQIRU.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Provide clear photographs and a description of the issue to expedite the resolution process.
9. Policy Updates:
- EQIRU reserves the right to update these return and exchange policies at any time.
- Customers will be notified of any changes to the policy through our website.
10. Delivery details:
Prepaid orders take between 2-4 business days while COD orders take 5-7 business days to arrive at the destination.
11. Questions & Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy
Compliance Officer at Eqiru email - hello@eqiru.com
or by mail at
Eqiru
c/o Shravya Bakliwal
Plot No. 21-22, Vidyhut Abhiyanta Colony,
Malviya Nagar,
Jaipur - 302017
We value your trust in EQIRU and are committed to ensuring that you have a positive experience with our personalized stationery and gifting products. Thank you for choosing us for your special occasions and celebrations.
EQIRU
www.eqiru.com
hello@eqiru.com